Last updated: 12 September 2026
Introduction
Kiwi Timber respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect through kiwitimber.com, why we collect it, how we use and disclose it, and the choices and rights available to you.
This policy applies when you visit our website, submit an enquiry or quotation request, communicate with us, or otherwise interact with Kiwi Timber.
Information We Collect
We may collect the following types of personal information:
• Contact information, including your name, business email address, telephone or WhatsApp number, company name, country and region.
• Enquiry information, including the product required, intended application, specifications, dimensions, grade, moisture condition, treatment requirements, estimated volume, destination port, delivery schedule, packaging requirements, certification or documentation requirements, and any other information you choose to provide.
• Communication records, including messages, emails, quotation discussions and other correspondence with us.
• Technical information, including your IP address, browser type, device type, operating system, referring pages, pages visited, approximate location, access times and website activity.
• Cookie and analytics information used to operate, protect and understand the performance of our website.
Please do not submit confidential, commercially sensitive or unnecessary personal information unless it is relevant to your enquiry.
How We Collect Information
We generally collect personal information:
• Directly from you when you complete a contact form or Request a Quote form, send us an email, call us or communicate with us through another channel.
• Automatically through website hosting logs, cookies, analytics services and security tools when you use our website.
• From your employer, representative, business associate, supplier or another person acting on your behalf, where this is reasonably necessary and permitted by law.
Why We Collect and Use Information
We may use personal information to:
• Respond to enquiries and quotation requests.
• Understand product, technical, commercial and delivery requirements.
• Assess suitable radiata pine log or sawn timber supply options.
• Communicate with relevant suppliers, service providers and commercial partners.
• Prepare quotations and coordinate potential orders, inspections, documentation and shipments.
• Maintain business records and manage our relationship with you or your organisation.
• Operate, maintain, analyse and improve our website and services.
• Detect spam, misuse, security threats and technical problems.
• Comply with legal, regulatory, accounting and dispute-resolution requirements.
Providing Personal Information
Providing personal information is generally voluntary. However, fields marked as required must be completed so that we can receive and respond to your enquiry.
If you do not provide sufficient contact, product or delivery information, we may be unable to assess your requirements, obtain suitable supply information, prepare a quotation or respond effectively.
How We Disclose Information
We may disclose relevant personal information to:
• New Zealand timber suppliers, mills and exporters where necessary to assess availability, specifications, pricing or lead times.
• Logistics providers, inspection providers, documentation providers and other service partners involved in a potential transaction.
• Website hosting, email, analytics, security, form-processing and other technology service providers that support our operations.
• Professional advisers, including legal, accounting and compliance advisers.
• Government agencies, regulators, courts or law-enforcement authorities where disclosure is required or permitted by law.
• A purchaser, successor or adviser involved in a proposed sale, restructuring or transfer of our business or assets.
We disclose only the information reasonably necessary for the relevant purpose. We do not sell or rent personal information to third parties.
International Disclosure and Storage
Because Kiwi Timber works with international buyers, suppliers and technology providers, personal information may be processed, stored or disclosed outside New Zealand.
Where personal information is disclosed overseas, we take reasonable steps to ensure that it is handled appropriately and subject to safeguards required by applicable New Zealand privacy law. Privacy protections in another country may differ from those in New Zealand.
Cookies and Website Analytics
Our website may use cookies and similar technologies to:
• Enable essential website functions.
• Maintain website security and prevent spam.
• Remember settings and preferences.
• Understand how visitors find and use the website.
• Measure website traffic and improve content and performance.
Some cookies may be placed by third-party services used on the website. You can restrict or delete cookies through your browser settings. Disabling certain cookies may affect how parts of the website operate.
We may use analytics services, including Google Analytics, to collect aggregated information about website use. Where enabled, these services may process information such as your IP address, device information, pages visited and interaction data in accordance with their own privacy terms.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, maintaining business and transaction records, resolving disputes, protecting the website and meeting legal or regulatory obligations.
Retention periods may vary depending on the type of information and the nature of our relationship with you. When information is no longer required, we may securely delete or anonymise it.
Information Security
We use reasonable administrative, technical and organisational safeguards designed to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.
However, no website, email transmission or electronic storage system can be guaranteed to be completely secure. You should avoid sending highly sensitive information through ordinary website forms or email.
Access and Correction
Subject to applicable law, you may request access to personal information that we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, contact us through our Contact Us page and provide enough information for us to identify you and the relevant records. We may need to verify your identity before processing a request.
You may also ask us questions about how your personal information has been collected, used or disclosed.
Privacy Complaints
If you believe that we have not handled your personal information appropriately, please contact us first through our Contact Us page. We will review your concern and respond as soon as reasonably practicable.
If your concern is not resolved, you may have the right to contact the New Zealand Office of the Privacy Commissioner at privacy.org.nz.
Third-Party Websites
Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy, security or content practices of those third parties. You should review their privacy policies before providing personal information.
Children’s Privacy
This website is intended for commercial and business users and is not directed at children. We do not knowingly collect personal information from children. If we learn that personal information from a child has been submitted without appropriate authorisation, we will take reasonable steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, business practices or legal obligations change. The revised version will be posted on this page with an updated revision date.
We encourage visitors to review this page periodically.
Contact Us
For questions, access or correction requests, or privacy complaints, please contact Kiwi Timber through:
Email: sales@kiwitimber.com